Easy Trip Planners (EaseMyTrip), India’s online travel agency has announced the launch of an industry-first, free of charge, full refund medical policy through which customers can claim a complete refund on domestic air ticket cancellations caused due to medical emergencies.
As a part of this policy, customers will get a complete refund including the money deducted by airlines and there will be no additional charges for this service.
This free of charge refund policy provides confidence to travelers as it eliminates the risk of losing money in case of a booking cancellation due to a medical emergency. The policy is also aimed to revive the airline, travel and tourism industry which has faced severe disruptions since the onset of the pandemic.
Speaking on the initiative, Rikant Pitti, Co-Founder, EaseMyTrip, said, “We are delighted to launch a first of its kind, free of charge, full refund medical policy which will provide our customers with peace of mind while making travel plans. We are committed to keep the needs of our customers first, and this unique offer has been developed in line with their requirement of additional flexibility while booking flights along with free cancellations and full refunds in case of a medical emergency during such unprecedented times. While there is a strong pent-up demand for travel, there are still growing concerns among users about booking refunds and cancellations, which is reducing their propensity to travel. Keeping this in mind, the initiative has been launched in line with our effort to help boost travel confidence and enable a stronger recovery of the travel and tourism sector.”
To avail this service, a customer has to choose this policy while booking their domestic ticket, and they can claim it by uploading a doctor’s prescription citing the medical illness.
The offer is available to all EaseMyTrip users and is applicable on all domestic flight bookings made on the portal’s website and mobile site. Once a domestic trip is booked on the platform, the customer will receive a flight cancellation coverage policy on their registered email id.